Last Updated: July 26, 2026
Futura Automation is committed to providing quality products and excellent customer service. Because many of the products we sell are sourced directly from their manufacturers after an order is placed, our return and refund process differs from that of traditional retailers. Please review the policy below before placing an order.
Order Cancellations
Orders may be cancelled before they have been released to the manufacturer for processing. Once an order has been accepted by the manufacturer, entered production, or shipped, cancellation may no longer be possible.
If you need to cancel an order, please contact us as soon as possible at sales@futura-automation.com. While we will make every reasonable effort to accommodate your request, we cannot guarantee cancellation once manufacturer processing has begun.
Returns
Many products offered by Futura Automation are special-order items obtained directly from the manufacturer specifically to fulfill your order. As a result, all returns are subject to the applicable manufacturer’s return policies and approval.
Products may not be returned without prior authorization. If your return is approved, we will provide return instructions and, when required, a Return Merchandise Authorization (RMA) number. Returns shipped without prior authorization may be refused.
Return Eligibility
To be eligible for a return, the following conditions generally apply:
- The return request must be submitted within the manufacturer’s permitted return period.
- The product must be unused, uninstalled, and in its original packaging.
- All manuals, accessories, and documentation must be included.
- The manufacturer must approve the return.
Please note that eligibility requirements may vary depending on the manufacturer and product.
Non-Returnable Items
The following items are generally not eligible for return unless they are defective or shipped in error:
- Special-order or non-stock products.
- Custom-built or configured products.
- Products manufactured to customer specifications.
- Software, licenses, subscriptions, or downloadable products.
- Products that have been installed, modified, or damaged after delivery.
Restocking Fees
Approved returns may be subject to manufacturer-imposed restocking fees and any applicable return shipping charges. These fees vary by manufacturer and will be communicated during the return authorization process whenever possible.
Defective, Damaged, or Incorrect Items
Please inspect your shipment upon delivery. If your order arrives damaged, defective, or incorrect, contact us within five (5) business days of receiving your shipment.
We will work with the manufacturer to resolve the issue as quickly as possible, which may include replacement, repair, credit, or refund, depending on the circumstances and manufacturer policy.
Return Shipping
Unless the return is the result of our error or a manufacturer-approved warranty issue, customers are responsible for return shipping costs. Approved returns may be directed to the manufacturer or another designated return facility. Please do not return products without receiving return instructions from Futura Automation.
Refunds
Refunds are issued only after the returned product has been received, inspected, and accepted by the manufacturer when applicable. Once approved, refunds will be processed using the original payment method. Processing times may vary depending on the manufacturer and your financial institution.
Manufacturer Warranties
Many products sold by Futura Automation are covered by the manufacturer’s warranty. Warranty coverage, repair, replacement, or warranty claims are governed by the applicable manufacturer’s warranty terms. We will gladly assist customers in coordinating warranty claims whenever possible.
Questions?
If you have questions regarding returns, refunds, or warranty claims, please contact us before initiating a return.
Email:
sales@futura-automation.com
Contact Form:
https://futura-automation.com/contact-us/